tag:status.goshippo.com,2005:/historyShippo Status - Incident History2024-03-18T19:29:22-07:00Shippotag:status.goshippo.com,2005:Incident/201101692024-03-17T04:00:56-07:002024-03-17T04:00:56-07:00RoyalMail(InterSoft) Scheduled Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:22</var> PST</small><br><strong>Scheduled</strong> - RoyalMail(InterSoft) will be performing maintenance (renewing certificates) on their API from March 17 03:00 AM PDT to March 17 04:00 AM PDT.<br /><br />During this time RoyalMail(InterSoft) APIs may be unavailable.</p>tag:status.goshippo.com,2005:Incident/202472302024-03-14T16:50:32-07:002024-03-14T16:50:32-07:00Partial USPS Tracking Outage<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:18</var> PDT</small><br><strong>Identified</strong> - Shippo is observing elevated timeouts on the USPS tracking API for hosted USPS accounts. This may result in delayed tracking updates for those accounts. The Shippo USPS account is receiving tracking updates as normal.</p>tag:status.goshippo.com,2005:Incident/201960102024-03-09T14:10:50-08:002024-03-09T14:10:50-08:00DHL Express Account Outage<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:10</var> PST</small><br><strong>Resolved</strong> - DHL Express Account is back to operational.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:26</var> PST</small><br><strong>Identified</strong> - We’re currently experiencing an outage that is preventing users on Shippo’s DHL carrier account from purchasing labels. We are in close contact with DHL Express, as they resolve the issue. They have informed us that DHL Express label generation may be unavailable until late Saturday, 3/9/24.<br /><br />We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:51</var> PST</small><br><strong>Investigating</strong> - Shippo’s DHL Express Account is showing partial outage. We are actively working with DHL Express to identify the problem. We will provide updates as we have them.</p>tag:status.goshippo.com,2005:Incident/200495912024-02-22T09:24:51-08:002024-02-22T09:24:51-08:00Label download failing<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:24</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:11</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:32</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.goshippo.com,2005:Incident/199873492024-02-15T14:28:46-08:002024-02-15T14:28:46-08:00Evri Tracking Partial Outage<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:28</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:20</var> PST</small><br><strong>Update</strong> - We have identified a resolution and are coordinating with Evri on a solution.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:43</var> PST</small><br><strong>Update</strong> - We have made significant progress and are continuing to work on the resolution. More updates to come soon.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>05:33</var> PST</small><br><strong>Update</strong> - We have identified a fix and are working to resolve the issue. We will provide more updates as we have them.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:46</var> PST</small><br><strong>Update</strong> - We are experiencing an issue affecting the Evri tracking API. We believe this is on Evri's side and have reached out to them to rectify this issue. Evri's technical support hours of operation are 12AM - 8:30AM PST.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:23</var> PST</small><br><strong>Identified</strong> - We are experiencing an issue affecting the Evri tracking API. We believe this is on Evri's side and have reached out to them to rectify this issue. We will provide updates as we have them.</p>tag:status.goshippo.com,2005:Incident/197541822024-02-05T16:00:22-08:002024-02-05T16:00:23-08:00RoyalMail (InterSoft) Scheduled Maintenance<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:19</var> PST</small><br><strong>Scheduled</strong> - RoyalMail (InterSoft) will be performing maintenance on their API from February 05 12:00 PM PST to February 05 04:00 PM PST.<br />Expected downtime approximately 10 minutes.<br /><br />During this time RoyalMail (InterSoft) APIs will be unavailable.</p>tag:status.goshippo.com,2005:Incident/197976942024-02-03T00:30:33-08:002024-02-03T00:30:33-08:00RoyalMail (InterSoft) Scheduled Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:36</var> PST</small><br><strong>Scheduled</strong> - RoyalMail (InterSoft) will be performing maintenance on their API from February 02 04:00 PM PST to February 03 12:30 AM PST.<br /><br />During this time RoyalMail (InterSoft) will be unavailable.</p>tag:status.goshippo.com,2005:Incident/197718392024-01-19T22:19:12-08:002024-01-19T22:19:12-08:00USPS QR Code Label Outage<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:19</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:09</var> PST</small><br><strong>Monitoring</strong> - A fix was applied from USPS and We are monitoring the traffic now</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:54</var> PST</small><br><strong>Identified</strong> - We are seeing elevated errors when purchasing labels with QR codes due to an outage at USPS.</p>tag:status.goshippo.com,2005:Incident/196795752024-01-12T17:00:02-08:002024-01-12T17:00:02-08:00Correos Scheduled Maintenance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:42</var> PST</small><br><strong>Scheduled</strong> - Correos will be performing maintenance on their API from January 12 01:00 PM PST to January 12 05:00 PM PST.<br /><br />During this time Correos services will be unavailable.</p>tag:status.goshippo.com,2005:Incident/195001892023-12-22T10:56:16-08:002023-12-22T10:56:16-08:00EVRi Partial Outage<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:56</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:47</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>02:48</var> PST</small><br><strong>Monitoring</strong> - Evri API has recovered for a few hours now. We will continue to monitor throughout the day.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Update</strong> - Shippo’s systems detected performance issues with EVRi’s API’s. We are working with EVRi to resolve this as quickly as possible.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:20</var> PST</small><br><strong>Identified</strong> - We are experiencing an issue affecting the EVRi's label purchase API. While this is not a complete outage, we're observing an increased error rate. We will provide updates as we have them.</p>tag:status.goshippo.com,2005:Incident/195002332023-12-21T14:00:17-08:002023-12-21T14:00:17-08:00Correos Scheduled Maintenance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:28</var> PST</small><br><strong>Scheduled</strong> - Correos will be performing maintenance on their API from December 21 01:00 PM PST to September 21 02:00 PM PST.<br /><br />During this time Correos services will be degraded.</p>tag:status.goshippo.com,2005:Incident/195010852023-12-21T13:47:39-08:002023-12-21T13:47:39-08:00Mondial Relay Outage<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:47</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Investigating</strong> - We are experiencing an issue affecting label purchase and tracking from Mondial Relay. We will provide updates as we have them.</p>tag:status.goshippo.com,2005:Incident/194506752023-12-15T11:23:07-08:002023-12-15T11:23:07-08:00Orders page not loading on Shippo Web Dashboard<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:23</var> PST</small><br><strong>Resolved</strong> - The reported issue has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Identified</strong> - We are currently investigating reports that certain customers may see a blank screen when attempting to view the Orders page. A fix has been identified.</p>tag:status.goshippo.com,2005:Incident/194297392023-12-12T14:30:00-08:002023-12-13T09:25:35-08:00Blank PDF returned in cases where dual label PDF and packing slip was selected<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:30</var> PST</small><br><strong>Resolved</strong> - On December 12, 2023 at approximately 2:40pm Pacific, it was observed that blank PDFs were being returned when requesting the dual label and packing slip format. This was resolved at approximately 4:24pm.</p>tag:status.goshippo.com,2005:Incident/194029772023-12-11T10:35:11-08:002023-12-11T10:35:11-08:00Shippo Canada Post Account Outage<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:35</var> PST</small><br><strong>Resolved</strong> - We worked with Canada Post to restore the Shippo Canada Post account to a working state.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>09:06</var> PST</small><br><strong>Investigating</strong> - We are experiencing an issue affecting the Shippo Canada Post API. This seems to only be affecting Shippo's Canada Post account, and not "bring your own" Canada Post accounts. We will provide updates as we have them.</p>tag:status.goshippo.com,2005:Incident/193820932023-12-09T08:37:42-08:002023-12-09T08:37:42-08:00Degraded Web Dashboard Performance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>08:37</var> PST</small><br><strong>Resolved</strong> - Due to the small number of affected users, we are closing this incident. We are still addressing it with upmost urgency and actively working with affected customers to remedy the situation.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:17</var> PST</small><br><strong>Investigating</strong> - We are investigating reports of orders not displaying, on the Orders tab, in the Shippo Web Dashboard.</p>tag:status.goshippo.com,2005:Incident/190032392023-11-08T18:20:14-08:002023-11-08T18:20:14-08:00USPS International Scheduled Maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:20</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:34</var> PDT</small><br><strong>Scheduled</strong> - USPS will be performing maintenance on their WebTools API beginning November 8th, 6pm Pacific. This maintenance period is expected to last no longer than 20 minutes. <br /><br />During this time USPS international label generation and SCAN forms will be unavailable. <br /><br />Domestic label generation will not be impacted.</p>tag:status.goshippo.com,2005:Incident/189841812023-11-06T16:00:14-08:002023-11-06T16:00:14-08:00RoyalMail (InterSoft) Scheduled Maintenance<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>16:58</var> PDT</small><br><strong>Scheduled</strong> - RoyalMail (InterSoft) will be performing maintenance on their API from November 06 12:00 PM PST to November 06 04:00 PM PST.<br /><br />Expected outage is about 10 minutes.<br /><br />During this time RoyalMail (InterSoft) labels and manifests will be unavailable.</p>tag:status.goshippo.com,2005:Incident/189059872023-11-04T04:30:26-07:002023-11-04T04:30:26-07:00Deutsche Post Scheduled Maintenance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>04:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>17:37</var> PDT</small><br><strong>Scheduled</strong> - Deutsche Post will be performing maintenance on their returns API from November 02 04:00 AM PDT to November 02 04:30 AM PDT.<br /><br />During this time Deutsche Post Returns API will be unavailable.</p>tag:status.goshippo.com,2005:Incident/175524772023-10-15T04:00:41-07:002023-10-15T04:00:41-07:00Canada Post Scheduled Maintenance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:26</var> PDT</small><br><strong>Scheduled</strong> - Canada Post will be undergoing scheduled maintenance at this time.</p>tag:status.goshippo.com,2005:Incident/187721762023-10-12T16:00:00-07:002023-10-12T17:36:44-07:00Fedex tracking rates unreachable<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Resolved</strong> - Shippo API throwing 500 errors because of a database conflict</p>tag:status.goshippo.com,2005:Incident/187504962023-10-10T22:34:18-07:002023-10-10T22:34:18-07:00Shippo Services Down<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>22:34</var> PDT</small><br><strong>Resolved</strong> - An infrastructure failure around 9:47PM PST resulted in partial outage until 10:06PM PST, then a complete outage from 10:07 - 10:12PM PST on October 10, 2023.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>22:06</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing a partial outage and are investigating</p>tag:status.goshippo.com,2005:Incident/187345842023-10-09T14:24:46-07:002023-10-09T14:24:46-07:00FedEx Rating API Partial Outage<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:24</var> PDT</small><br><strong>Resolved</strong> - After closely monitoring FedEx's Rating API for hours, we are happy to report that everything is operating normally at this point.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:28</var> PDT</small><br><strong>Monitoring</strong> - We are continuing to monitor the FedEx outage closely. The error rates has dropped significantly over the last hour. We will provide updates as more information becomes available.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Investigating</strong> - We are experiencing an issue affecting the FedEx's Rating API. We will provide updates as we have them.</p>tag:status.goshippo.com,2005:Incident/186174562023-09-26T20:07:18-07:002023-09-26T20:07:18-07:00Degraded API Performance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>20:07</var> PDT</small><br><strong>Resolved</strong> - An issue with the UPS rate response has been isolated and resolved. All systems are operational.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:37</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports of degraded API performance with UPS rates. Certain UPS rates are being returned without service level details.</p>tag:status.goshippo.com,2005:Incident/175524652023-09-24T04:00:58-07:002023-09-24T04:00:58-07:00Canada Post Scheduled Maintenance<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:24</var> PDT</small><br><strong>Scheduled</strong> - Canada Post will be undergoing scheduled maintenance at this time.</p>