DHL eCommerce Outage

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Aug 09, 2021 - 08:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2021 - 08:22 PDT

Identified

We have detected high error rate for the DHL eCommerce API due to connection failures.
We are developing a workaround for the connection issues.

Posted Aug 09, 2021 - 08:02 PDT

This incident affected: Carrier APIs (DHL eCommerce).