Shippo Status

Elevated error rate on FedEx Shipment Service

Monitoring - Error rate is reduced and waving. We are monitoring this for a while.
Dec 02, 2024 - 20:02 PST

Investigating - We have detected an elevated error rate from FedEx's Shipment API. We are monitoring the situation.
Dec 02, 2024 - 19:36 PST

Shippo REST API Operational

Shippo Web Dashboard Operational

Carrier APIs Operational

USPS Operational

UPS Operational

FedEx Operational

Airterra Operational

APC Postal Operational

APG Operational

Aramex Operational

Asendia US Operational

Australia Post Operational

Axlehire Operational

Better Trucks Operational

Canada Post Operational

CDL Operational

Chronopost Operational

Colissimo Operational

Correos Operational

CouriersPlease Operational

Deutsche Post Operational

DHL eCommerce Operational

DHL Express Operational

DHL Germany Operational

DPD DE Operational

DPD UK Operational

ePost Global Operational

EVRi Operational

Globegistics Operational

GLS Operational

La Poste Operational

Lasership Operational

LSO Operational

Mondial Relay Operational

OnTrac Operational

OrangeDS Operational

Passport Operational

Pitney Bowes Operational

Poste Italiane Operational

Purolator Operational

Royal Mail (InterSoft) Operational

Royal Mail (Storefeeder) Operational

Sendle Operational

Swyft Operational

UDS Operational

Veho Operational

parcel_perform Operational

Shippo Platform API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Royal mail Scheduled Maintenance Dec 12, 2024 12:00-15:00 PST

Royal mail will perform maintenance on their system on 2024-12-12 from 12:00 PM PT to15:00 PM PT.

During the cited timeframe, customers will not be able to produce labels or manifests.
Posted on Nov 23, 2024 - 01:10 PST

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Dec 2, 2024

Elevated error rate on Fedex Shipment

Resolved - This incident has been resolved.
Dec 2, 15:05 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 14:54 PST

Identified - Carrier is experiencing an issue on their end and they're actively working to resolve it.
Dec 2, 13:38 PST

Investigating - We have detected an elevated error rate from Fedex Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Dec 2, 08:56 PST

Elevated error rate on Fedex Transaction

Resolved - This incident has been resolved.
Dec 2, 14:27 PST

Monitoring - The error rate has reduced and we are monitoring it.
Dec 2, 14:05 PST

Investigating - We have detected an elevated error rate from Fedex Transaction API. Our team has contacted the carrier and we are monitoring the situation.
Dec 2, 13:34 PST

Dec 1, 2024

No incidents reported.

Nov 30, 2024

Elevated error rate on passport shipment service

Resolved - This incident has been resolved.
Nov 30, 11:44 PST

Monitoring - Carrier applied fix on their end we monitoring system for while
Nov 30, 09:33 PST

Investigating - We have detected an elevated error rate from the passport shipment API. Our team has contacted the carrier, and we are monitoring the situation.
Nov 30, 08:31 PST

DPD UK Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 09:20 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:00 PST

Scheduled - DPD UK will perform maintenance on their system from 30-11-2024 9:00 AM PT to 30-11-2024 09:20 AM PT

During this time period, there will be a brief impact on all DPD UK services.
Nov 29, 01:59 PST

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Important Notice: USPS is temporarily suspending shipments to Canada effective 11/29/24

Resolved - We have implemented a solution to disable USPS rates for shipments to Canadian addresses.
Nov 28, 08:53 PST

Monitoring - This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Shippo has disabled all USPS service levels shipping to Canada until further notice. We offer alternative carrier options, such as UPS, FedEx, and DHL Express, to keep your shipments moving.
Nov 27, 23:55 PST

Investigating - The Postal Service will temporarily suspend international mail delivery to Canada effective November 29, 2024, due to a national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items to Canada via USPS until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

To ensure your packages don’t get delayed or lost, Shippo will be disabling these service levels in our App and API.
For the latest updates on all USPS service disruptions to Canada, visit this page.

Your options with Shippo
Shippo offers alternative carrier options to keep your shipments moving to Canada, such as UPS, FedEx, and DHL Express. Log in to your Shippo account today to view available shipping options for destinations throughout Canada.

Next steps
We’re here to support you. Shippo will continue to monitor the situation and update you should any developments further impact our services. Please reach out to our team if you have questions or need assistance activating additional carriers.
Thank you for choosing Shippo as your shipping partner.
Nov 27, 17:34 PST

Nov 27, 2024

Nov 26, 2024

Elevated error rate on Pitney bowes Transaction

Resolved - This incident has been resolved.
Nov 26, 07:20 PST

Monitoring - The error rate has decreased, and we are actively monitoring the situation.
Nov 26, 07:17 PST

Investigating - We have detected an elevated error rate from Pitney bowes Transaction API. Our team has contacted the carrier and we are monitoring the situation.
Nov 26, 06:43 PST

Nov 25, 2024

Deutsche Post Tracking Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 13:00 PST

Scheduled - Deutsche Post will be performing maintenance on their tracking APIs on 25-11-2024 from 1:00 PM PT to 3:00 PM PT.

During this time, tracking information will not be available for any Deutsche Post shipments and Deutsche Post tracking requests.
Nov 19, 04:09 PST

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

Elevated error rate on GLS_US Shipment service

Resolved - This incident has been resolved.
Nov 21, 19:40 PST

Monitoring - Error rate reduced. Since this alert has been triggered frequently, we will maintain its status as "monitoring" even if it gets resolved.
Nov 21, 14:18 PST

Investigating - We have detected an elevated error rate from GLS_US's Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Nov 21, 13:20 PST

Elevated error rate on GLS_US Shipment service

Resolved - This incident has been resolved.
Nov 21, 10:36 PST

Investigating - We have detected an elevated error rate from GLS_US's Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Nov 21, 09:37 PST

Nov 20, 2024

Elevated error rate on Correos Tracking

Resolved - This incident has been resolved.
Nov 20, 15:08 PST

Investigating - We have detected an elevated error rate from Correos's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Nov 20, 13:11 PST

Nov 19, 2024

Elevated error rate on EVRi Transaction

Resolved - This incident has been resolved.
Nov 19, 02:51 PST

Update - Evri IT is currently prioritizing the investigation of the authentication error affecting clients. They will provide updates as new information becomes available.
Nov 19, 00:23 PST

Investigating - We have detected an elevated error rate from EVRi Transaction API. Our team has contacted the carrier, and we are monitoring the situation.
Nov 18, 20:21 PST

Nov 18, 2024

Elevated error rate on GLS_US Shipment Service

Resolved - This incident has been resolved.
Nov 18, 19:25 PST

Monitoring - Error rate is waving. We will monitor this for a while
Nov 18, 16:41 PST

Investigating - We have detected an elevated error rate from GLS's shipment API. Our team has contacted the carrier, and we are monitoring the situation.
Nov 18, 16:16 PST

Correos Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 11:00 PST

Scheduled - Correos will perform maintenance on their system on 18-11-2024 from 11:00 AM PT to 12:00 PM PT.

During the cited timeframe, Product Pre-registration Web Service and Cutting / Degradation will be affected.
Nov 18, 03:01 PST

Elevated error rate on GLS_US Shipment Service

Resolved - This incident has been resolved.
Nov 18, 09:47 PST

Investigating - We have detected an elevated error rate from GLS_US's Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Nov 18, 08:16 PST

Elevated error rate on LaPoste Tracking API

Resolved - This incident has been resolved.
Nov 18, 08:13 PST

Investigating - We have detected an elevated error rate from LaPoste Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Nov 18, 06:39 PST