Shippo Status

Elevated error rate on USPS international/military/US territories transactions

Investigating - We have written a follow-up email to the carrier in response to the growing error rate and are expecting a response.
Jul 25, 2024 - 06:18 PDT

Monitoring - We are monitoring this service.
Jul 24, 2024 - 22:15 PDT

Investigating - We have detected an elevated error rate from USPS's transactions API for labels going to international/military/US territories addresses. Our team has contacted the carrier, and we are monitoring the situation.
Jul 24, 2024 - 10:39 PDT

Shippo REST API Operational

Shippo Web Dashboard Operational

Carrier APIs Operational

USPS Operational

UPS Operational

FedEx Operational

Airterra Operational

APC Postal Operational

APG Operational

Aramex Operational

Asendia US Operational

Australia Post Operational

Axlehire Operational

Better Trucks Operational

Canada Post Operational

CDL Operational

Chronopost Operational

Colissimo Operational

Correos Operational

CouriersPlease Operational

Deutsche Post Operational

DHL eCommerce Operational

DHL Express Operational

DHL Germany Operational

DPD DE Operational

DPD UK Operational

ePost Global Operational

EVRi Operational

Globegistics Operational

GLS Operational

La Poste Operational

Lasership Operational

LSO Operational

Mondial Relay Operational

OnTrac Operational

OrangeDS Operational

Passport Operational

Pitney Bowes Operational

Poste Italiane Operational

Purolator Operational

Royal Mail (InterSoft) Operational

Royal Mail (Storefeeder) Operational

Sendle Operational

Swyft Operational

UDS Operational

Veho Operational

Shippo Platform API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

USPS QR Codes Scheduled Maintenance Jul 30, 2024 18:00-21:00 PDT

Update - USPS Label Broker release is scheduled for deployment on Tuesday, July 30th, 2024, at 9:00 PM ET. During this time, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be restored within 3 hours
The purpose of this USPS Label Broker® release is for performance improvements and other upgrades.
The USPS Label Broker service is used to produce QR codes for USPS labels.
Jul 30, 2024 - 18:00 PDT

Scheduled - USPS Label Broker R14.O release is scheduled for deployment on Tuesday, July 30th, 2024, at 9:00 PM ET. During this time, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be restored within 3 hours

The purpose of this USPS Label Broker® release is for performance improvements and other upgrades.
Jul 26, 2024 - 10:47 PDT

Australia Post Shipping Maintenance Aug 2, 2024 06:00-06:59 PDT

Australia Post will be performing maintenance on their shipping APIs from August 2, 2024 06:00 AM-06:59 AM PDT.

During this time, Australia Post Shipping APIs will not be available.
Posted on Jul 08, 2024 - 04:20 PDT

Australia Post Scheduled Maintenance Aug 3, 2024 04:00-08:00 PDT

Australia Post will be performing maintenance on their system between August 3, 9:00pm to August 4, 1:00am AEST.

During the cited timeframe, Australia Post label printing service will be unavailable.
Posted on Jul 08, 2024 - 03:21 PDT

Australia Post Scheduled Maintenance Aug 4, 2024 05:30-07:00 PDT

Australia Post will be performing maintenance on their system between August 4th, 10:30 PM - August 5th, 00:00 AM AEST.

During the cited timeframe, the Shipping & Tracking APIs will not be available.
Posted on Jul 08, 2024 - 03:09 PDT

Royal Mail (Intersoft) Scheduled Maintenance Aug 5, 2024 12:00-16:00 PDT

Royal Mail (Intersoft) will perform maintenance on their system on Monday 5th August 2024 from 12:00 PM to 16:00 PM PDT

During the cited timeframe, customers will not be able to produce labels or manifests within this period.
Posted on Jul 23, 2024 - 05:31 PDT

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Jul 26, 2024

Elevated error rate on UPS Shipment

Resolved - This incident has been resolved.
Jul 26, 09:39 PDT

Investigating - We have detected an elevated error rate from UPS Shipment API. Our team has contacted the carrier, and we are monitoring the situation.
Jul 26, 09:02 PDT

Jul 25, 2024

Elevated error rate on CDL shipments

Resolved - This incident has been resolved.
Jul 25, 16:40 PDT

Monitoring - We are monitoring the service
Jul 25, 10:26 PDT

Investigating - We have detected an elevated error rate from the CDL shipment API. Our team has contacted the carrier for more information, and we are monitoring the situation.
Jul 25, 09:01 PDT

Elevated error rate on UPS Shipment & Transaction service

Resolved - This incident has been resolved.
Jul 25, 15:54 PDT

Investigating - We have detected an elevated error rate from UPS's Shipment & Transaction API. Our team has contacted the carrier and we are monitoring the situation.
Jul 25, 14:39 PDT

Elevated error rate on UPS Shipment & Transaction service

Resolved - This incident has been resolved.
Jul 25, 12:58 PDT

Investigating - We have detected an elevated error rate from UPS's Shipment & Transaction API. Our team has contacted the carrier and we are monitoring the situation.
Jul 25, 09:55 PDT

Couriersplease Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:00 PDT

Scheduled - Couriersplease will be making a change to Customer APIs from July 25, 1:00 AM PT to July 25, 4:00 AM PT.

During the above window, there may be intermittent access issues to Customer's APIs.
Jul 24, 22:37 PDT

Jul 24, 2024

FedEx Ground domestic and international Label failures.

Resolved - This incident has been resolved.
Jul 24, 16:48 PDT

Investigating - We have detected FedEx Ground domestic and international Label failures. Our team is working on this, and we are monitoring the situation.
Jul 24, 16:18 PDT

Elevated error rate on CDL Shipment service

Resolved - This incident has been resolved.
Jul 24, 02:14 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 01:32 PDT

Investigating - We have detected an elevated error rate for CDL shipment service. Our team has contacted the carrier and we are monitoring the situation.
Jul 23, 23:10 PDT

Jul 23, 2024

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Elevated error on UPS shipment API

Resolved - This incident has been resolved.
Jul 19, 08:48 PDT

Investigating - We are currently seeing elevated error rates for UPS Shipment API. Our team actively working with Carrier for more information
Jul 19, 08:08 PDT

Elevated error on Mondial_relay Tracking API

Resolved - Mondial_relay Tracking service back to Normal
Jul 19, 00:30 PDT

Investigating - We are currently seeing elevated error rates for Mondial_relay Tracking API. Our team is actively working with Carrier for more information
Jul 18, 22:54 PDT

Jul 18, 2024

Elevated error on UPS shipment API

Resolved - This incident has been resolved.
Jul 18, 07:38 PDT

Investigating - We are currently seeing elevated error rates for UPS Shipment API. Our team actively working with Carrier for more information
Jul 18, 07:07 PDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Elevated error on Couriersplease Tracking API

Resolved - Carrier applied a fix for the SSL certification validation error on their end, Error rates started decreasing and tracking service back to normal
Jul 15, 23:57 PDT

Investigating - We are currently seeing elevated error rates for CouriersPlease Tracking API Our team is actively working with carriers for more updates
Jul 15, 05:07 PDT

Elevated error on Sendle Shipment API

Resolved - This incident has been resolved.
Jul 15, 11:59 PDT

Investigating - We are currently seeing elevated error rates for Sendle Shipment API. Our team is actively working with carrier for more information.
Jul 15, 06:36 PDT

Couriersplease Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:00 PDT

Scheduled - Couriersplease updating their security certificates tonight as part of regular security & maintenance activities. from 15-07-2024 6:00 PM AEST to 15-07-2024 8:30 PM AEST

We do not expect any impacts to customers using our website or APIs. Note: No changes are required from customers
Jul 14, 23:39 PDT

Elevated error rate from La poste's transaction API

Resolved - This incident has been resolved.
Jul 15, 01:52 PDT

Monitoring - We got an update from carrier that they resolved the technical issue on their end, Error rates starts decreasing we are monitoring alert for a while.
Jul 15, 01:19 PDT

Update - We are continuing to investigate this issue.
Jul 15, 00:20 PDT

Update - We continue to wait for a response from the carrier and that we expect they will respond on Monday.
Jul 13, 06:01 PDT

Investigating - We are currently investigating this issue.
Jul 12, 12:09 PDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Australia Post Tracking Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 PDT

Scheduled - Australia Post will be performing maintenance on their tracking APIs from July 13, 2024 04:00 AM - 01:00 PM PDT.

During this time, tracking information will not be available for any Australia Post shipments and tracking requests.
Jul 8, 03:10 PDT

Jul 12, 2024

Elevated error on royal_mail_sf Tracking APi

Resolved - This incident has been resolved.
Jul 12, 19:03 PDT

Monitoring - Error rates for the tracking API have decreased, but we haven't received any confirmation from carrier yet, so monitoring the alert for a while.
Jul 12, 18:15 PDT

Investigating - We are currently seeing elevated error rates for the royal_mail_sf tracking API. Our team is actively working with carrier for more updates
Jul 12, 17:22 PDT

Elevated error on CouriersPlease Tracking API

Resolved - Carrier fixed the SSL certificate issue and Tracking API back to operational
Jul 12, 00:37 PDT

Identified - Carrier updated that they have a issue with a certificate that is impacting some of their customers. Couriersplease Team is working with Microsoft to resolve this as quick as they can.
Jul 12, 00:23 PDT

Investigating - We are currently seeing elevated error rates for CouriersPlease Tracking API. Our team has contacted the carrier and we are monitoring the situation.
Jul 11, 22:22 PDT