Monitoring - Error rate is reduced and waving. We are monitoring this for a while.
Dec 02, 2024 - 20:02 PST
Investigating - We have detected an elevated error rate from FedEx's Shipment API. We are monitoring the situation.
Dec 02, 2024 - 19:36 PST
Shippo REST API ? Operational
Shippo Web Dashboard ? Operational
Carrier APIs ? Operational
USPS Operational
UPS Operational
FedEx Operational
Airterra Operational
APC Postal Operational
APG Operational
Aramex Operational
Asendia US Operational
Australia Post Operational
Axlehire Operational
Better Trucks Operational
Canada Post Operational
CDL Operational
Chronopost Operational
Colissimo Operational
Correos Operational
CouriersPlease Operational
Deutsche Post Operational
DHL eCommerce Operational
DHL Express Operational
DHL Germany Operational
DPD DE Operational
DPD UK Operational
ePost Global Operational
EVRi Operational
Globegistics Operational
GLS Operational
La Poste Operational
Lasership Operational
LSO Operational
Mondial Relay Operational
OnTrac Operational
OrangeDS Operational
Passport Operational
Pitney Bowes Operational
Poste Italiane Operational
Purolator Operational
Royal Mail (InterSoft) Operational
Royal Mail (Storefeeder) Operational
Sendle Operational
Swyft Operational
UDS Operational
Veho Operational
parcel_perform ? Operational
Shippo Platform API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Royal mail Scheduled Maintenance Dec 12, 2024 12:00-15:00 PST
Royal mail will perform maintenance on their system on 2024-12-12 from 12:00 PM PT to15:00 PM PT.

During the cited timeframe, customers will not be able to produce labels or manifests.

Posted on Nov 23, 2024 - 01:10 PST
API Response Time
Fetching
Past Incidents
Dec 2, 2024
Resolved - This incident has been resolved.
Dec 2, 15:05 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 14:54 PST
Identified - Carrier is experiencing an issue on their end and they're actively working to resolve it.
Dec 2, 13:38 PST
Investigating - We have detected an elevated error rate from Fedex Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Dec 2, 08:56 PST
Resolved - This incident has been resolved.
Dec 2, 14:27 PST
Monitoring - The error rate has reduced and we are monitoring it.
Dec 2, 14:05 PST
Investigating - We have detected an elevated error rate from Fedex Transaction API. Our team has contacted the carrier and we are monitoring the situation.
Dec 2, 13:34 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024
Resolved - This incident has been resolved.
Nov 30, 11:44 PST
Monitoring - Carrier applied fix on their end we monitoring system for while
Nov 30, 09:33 PST
Investigating - We have detected an elevated error rate from the passport shipment API. Our team has contacted the carrier, and we are monitoring the situation.
Nov 30, 08:31 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 09:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:00 PST
Scheduled - DPD UK will perform maintenance on their system from 30-11-2024 9:00 AM PT to 30-11-2024 09:20 AM PT

During this time period, there will be a brief impact on all DPD UK services.

Nov 29, 01:59 PST
Nov 29, 2024

No incidents reported.

Nov 28, 2024
Resolved - We have implemented a solution to disable USPS rates for shipments to Canadian addresses.
Nov 28, 08:53 PST
Monitoring - This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Shippo has disabled all USPS service levels shipping to Canada until further notice. We offer alternative carrier options, such as UPS, FedEx, and DHL Express, to keep your shipments moving.

Nov 27, 23:55 PST
Investigating - The Postal Service will temporarily suspend international mail delivery to Canada effective November 29, 2024, due to a national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items to Canada via USPS until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

To ensure your packages don’t get delayed or lost, Shippo will be disabling these service levels in our App and API.
For the latest updates on all USPS service disruptions to Canada, visit this page.

Your options with Shippo
Shippo offers alternative carrier options to keep your shipments moving to Canada, such as UPS, FedEx, and DHL Express. Log in to your Shippo account today to view available shipping options for destinations throughout Canada.

Next steps
We’re here to support you. Shippo will continue to monitor the situation and update you should any developments further impact our services. Please reach out to our team if you have questions or need assistance activating additional carriers.
Thank you for choosing Shippo as your shipping partner.

Nov 27, 17:34 PST
Nov 27, 2024
Nov 26, 2024
Resolved - This incident has been resolved.
Nov 26, 07:20 PST
Monitoring - The error rate has decreased, and we are actively monitoring the situation.
Nov 26, 07:17 PST
Investigating - We have detected an elevated error rate from Pitney bowes Transaction API. Our team has contacted the carrier and we are monitoring the situation.
Nov 26, 06:43 PST
Nov 25, 2024
Completed - The scheduled maintenance has been completed.
Nov 25, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 13:00 PST
Scheduled - Deutsche Post will be performing maintenance on their tracking APIs on 25-11-2024 from 1:00 PM PT to 3:00 PM PT.

During this time, tracking information will not be available for any Deutsche Post shipments and Deutsche Post tracking requests.

Nov 19, 04:09 PST
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Resolved - This incident has been resolved.
Nov 21, 19:40 PST
Monitoring - Error rate reduced. Since this alert has been triggered frequently, we will maintain its status as "monitoring" even if it gets resolved.
Nov 21, 14:18 PST
Investigating - We have detected an elevated error rate from GLS_US's Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Nov 21, 13:20 PST
Resolved - This incident has been resolved.
Nov 21, 10:36 PST
Investigating - We have detected an elevated error rate from GLS_US's Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Nov 21, 09:37 PST
Nov 20, 2024
Resolved - This incident has been resolved.
Nov 20, 15:08 PST
Investigating - We have detected an elevated error rate from Correos's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Nov 20, 13:11 PST
Nov 19, 2024
Resolved - This incident has been resolved.
Nov 19, 02:51 PST
Update - Evri IT is currently prioritizing the investigation of the authentication error affecting clients. They will provide updates as new information becomes available.
Nov 19, 00:23 PST
Investigating - We have detected an elevated error rate from EVRi Transaction API. Our team has contacted the carrier, and we are monitoring the situation.
Nov 18, 20:21 PST
Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 19:25 PST
Monitoring - Error rate is waving. We will monitor this for a while
Nov 18, 16:41 PST
Investigating - We have detected an elevated error rate from GLS's shipment API. Our team has contacted the carrier, and we are monitoring the situation.
Nov 18, 16:16 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 11:00 PST
Scheduled - Correos will perform maintenance on their system on 18-11-2024 from 11:00 AM PT to 12:00 PM PT.

During the cited timeframe, Product Pre-registration Web Service and Cutting / Degradation will be affected.

Nov 18, 03:01 PST
Resolved - This incident has been resolved.
Nov 18, 09:47 PST
Investigating - We have detected an elevated error rate from GLS_US's Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Nov 18, 08:16 PST
Resolved - This incident has been resolved.
Nov 18, 08:13 PST
Investigating - We have detected an elevated error rate from LaPoste Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Nov 18, 06:39 PST