Investigating - We are currently seeing elevated error rates for CouriersPlease Tracking API Our team is actively working with carriers for more updates
Jul 15, 2024 - 05:07 PDT
Shippo REST API ? Operational
Shippo Web Dashboard ? Operational
Carrier APIs ? Partial Outage
USPS Operational
UPS Operational
FedEx Operational
Airterra Operational
APC Postal Operational
APG Operational
Aramex Operational
Australia Post Operational
Axlehire Operational
Better Trucks Operational
Canada Post Operational
CDL Operational
Chronopost Operational
Colissimo Operational
Correos Operational
Deutsche Post Operational
DHL eCommerce Operational
DHL Express Operational
DHL Germany Operational
DPD DE Operational
DPD UK Operational
EVRi Operational
ePost Operational
Fastway Australia Operational
Globegistics Operational
GLS Operational
La Poste Operational
Lasership Operational
LSO Operational
Maergo Operational
Mondial Relay Operational
Newgistics Operational
OnTrac Operational
OrangeDS Operational
Pitney Bowes Operational
Poste Italiane Operational
Purolator Operational
RoyalMail (InterSoft) Operational
Royal Mail (Storefeeder) Operational
RR Donnelley Operational
Sendle Operational
UDS Operational
CouriersPlease Partial Outage
Shippo Platform API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Australia Post Shipping Maintenance Aug 2, 2024 06:00-06:59 PDT
Australia Post will be performing maintenance on their shipping APIs from August 2, 2024 06:00 AM-06:59 AM PDT.

During this time, Australia Post Shipping APIs will not be available.

Posted on Jul 08, 2024 - 04:20 PDT
Australia Post Scheduled Maintenance Aug 3, 2024 04:00-08:00 PDT
Australia Post will be performing maintenance on their system between August 3, 9:00pm to August 4, 1:00am AEST.

During the cited timeframe, Australia Post label printing service will be unavailable.

Posted on Jul 08, 2024 - 03:21 PDT
Australia Post Scheduled Maintenance Aug 4, 2024 05:30-07:00 PDT
Australia Post will be performing maintenance on their system between August 4th, 10:30 PM - August 5th, 00:00 AM AEST.

During the cited timeframe, the Shipping & Tracking APIs will not be available.

Posted on Jul 08, 2024 - 03:09 PDT
API Response Time
Fetching
Past Incidents
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 11:59 PDT
Investigating - We are currently seeing elevated error rates for Sendle Shipment API. Our team is actively working with carrier for more information.
Jul 15, 06:36 PDT
Completed - The scheduled maintenance has been completed.
Jul 15, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:00 PDT
Scheduled - Couriersplease updating their security certificates tonight as part of regular security & maintenance activities. from 15-07-2024 6:00 PM AEST to 15-07-2024 8:30 PM AEST

We do not expect any impacts to customers using our website or APIs. Note: No changes are required from customers

Jul 14, 23:39 PDT
Resolved - This incident has been resolved.
Jul 15, 01:52 PDT
Monitoring - We got an update from carrier that they resolved the technical issue on their end, Error rates starts decreasing we are monitoring alert for a while.
Jul 15, 01:19 PDT
Update - We are continuing to investigate this issue.
Jul 15, 00:20 PDT
Update - We continue to wait for a response from the carrier and that we expect they will respond on Monday.
Jul 13, 06:01 PDT
Investigating - We are currently investigating this issue.
Jul 12, 12:09 PDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 PDT
Scheduled - Australia Post will be performing maintenance on their tracking APIs from July 13, 2024 04:00 AM - 01:00 PM PDT.

During this time, tracking information will not be available for any Australia Post shipments and tracking requests.

Jul 8, 03:10 PDT
Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 19:03 PDT
Monitoring - Error rates for the tracking API have decreased, but we haven't received any confirmation from carrier yet, so monitoring the alert for a while.
Jul 12, 18:15 PDT
Investigating - We are currently seeing elevated error rates for the royal_mail_sf tracking API. Our team is actively working with carrier for more updates
Jul 12, 17:22 PDT
Resolved - Carrier fixed the SSL certificate issue and Tracking API back to operational
Jul 12, 00:37 PDT
Identified - Carrier updated that they have a issue with a certificate that is impacting some of their customers. Couriersplease Team is working with Microsoft to resolve this as quick as they can.
Jul 12, 00:23 PDT
Investigating - We are currently seeing elevated error rates for CouriersPlease Tracking API. Our team has contacted the carrier and we are monitoring the situation.
Jul 11, 22:22 PDT
Jul 11, 2024
Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 16:47 PDT
Update - We are continuing to investigate this issue.
Jul 10, 16:04 PDT
Investigating - We are experiencing an issue affecting the Correos Tracking Service API. We will provide updates as we have them.
Jul 10, 15:33 PDT
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 23:33 PDT
Monitoring - The error rates have reduced. We are monitoring this service.
Jul 9, 23:22 PDT
Investigating - We observe elevated error rates while downloading labels. Our Engineering team is actively investigating this issue.
Jul 9, 22:42 PDT
Resolved - Carrier Confirmed service back to operational
Jul 9, 04:29 PDT
Identified - Carrier confirmed that there is a malfunction in their Web services, which are temporarily unavailable at the moment. They are working on this to get it resolved
Jul 9, 04:18 PDT
Investigating - We are currently seeing elevated error rates for DPD_DE Transaction. Our team is actively working with carrier for more updates.
Jul 9, 01:45 PDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 08:10 PDT
Scheduled - USPS will perform maintenance on their system from 07-07-2024 12:00 ET to 15:00 ET

During the cited timeframe, We have No impact is anticipated to Trading Partner connections.

Jul 7, 07:59 PDT
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - USPS confirmed that they have fixed the issue from their end. The tracking service is back to operational
Jul 3, 00:55 PDT
Investigating - We are seeing Elevated error rates on tracking, Our team is actively working with carrier for more updates
Jul 2, 23:16 PDT
Jul 2, 2024
Jul 1, 2024
Completed - The scheduled maintenance has been completed.
Jul 1, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 12:00 PDT
Scheduled - Royal Mail (Intersoft) will be performing maintenance on their system on Monday 1st July 2024. from 1st July 20:00 (BST) to 00:00 (BST)

During this time, customers will not be able to produce labels or manifests within this period as we deploy to our system.

Jun 18, 11:10 PDT