Royal Mail InterSoft Tracking Degradation (Third-Party Issue)

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted May 18, 2026 - 16:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 14, 2026 - 18:38 UTC

Investigating

We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.

Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.

Posted May 04, 2026 - 20:48 UTC

This incident affected: Carrier API (Royal Mail (InterSoft)).