Degraded API Performance

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Mar 02, 2025 - 09:38 UTC

Update

A fix has been implemented and we are monitoring the results.
Posted Mar 02, 2025 - 09:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 02, 2025 - 09:03 UTC

Investigating

We are experiencing high timeout error. Our team is actively investigating the issue and working towards a resolution.
Posted Mar 02, 2025 - 08:22 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.