OnTrac Service Degradation

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Oct 21, 2026 - 03:15 UTC

Investigating

Hi Team, we are currently observing an elevated error rate on OnTrac's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
Posted Oct 21, 2026 - 02:39 UTC
This incident affected: Carrier API (OnTrac).
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