Elevated error rate on Colissimo Transaction

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Dec 23, 2025 - 08:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 23, 2025 - 00:20 UTC

Investigating

We have detected an elevated error rate from Colissimo Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
Posted Dec 22, 2025 - 20:10 UTC
This incident affected: Carrier API (Colissimo).
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