Elevated error rate on Mondial Relay Tracking

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Oct 12, 2024 - 15:55 PDT

Investigating

We have detected an elevated error rate from mondial_relay tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Posted Oct 12, 2024 - 15:38 PDT

This incident affected: Carrier APIs (Mondial Relay).