Elevated error rate on OnTrac Transaction

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 17:53 UTC

Investigating

We have detected an elevated error rate from OnTrac transaction API. Our team has contacted the carrier and we are monitoring the situation.
Posted Oct 20, 2025 - 17:03 UTC
This incident affected: Carrier API (OnTrac).