Colissimo Label generation Outage

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Apr 11, 2022 - 13:34 PDT

Update

We have applied the fix and Collisimo has resumed normal operation. We will continue to monitor.

Posted Apr 11, 2022 - 12:13 PDT

Identified

We have identified this as authentication issue, we are working on a fix.

Posted Apr 11, 2022 - 12:07 PDT

Investigating

We are investigating an issue affecting the Colissimo label generation API. We will provide updates as we have them.

Posted Apr 11, 2022 - 08:52 PDT

This incident affected: Shippo REST API, Shippo Web Dashboard, Shippo Platform API and Carrier APIs (Colissimo).