Elevated error rate on Australia Post Tracking

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Jan 24, 2025 - 03:57 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 24, 2025 - 03:30 PST

Update

We are continuing to investigate this issue.

Posted Jan 24, 2025 - 03:23 PST

Investigating

We have detected an elevated error rate from the Australia Post Tracking API. Our engineering is actively working on this. During this time, tracking updates may be delayed but will be sent once the Tracking API is restored

Posted Jan 24, 2025 - 03:16 PST

This incident affected: Carrier API (Australia Post).