Elevated error rate on Colissimo Tracking

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Jan 01, 2026 - 15:57 UTC

Update

Update from the carrier:
We are informing you that an incident occurred this morning starting at 3:30 AM , affecting all of our connected solutions. Our entire team is fully mobilized to restore service as quickly as possible. We thank you for your understanding and apologize for any inconvenience caused.
Posted Jan 01, 2026 - 07:56 UTC

Investigating

We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Posted Jan 01, 2026 - 06:03 UTC
This incident affected: Carrier API (Colissimo).
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