EVRi Partial Outage

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Dec 22, 2023 - 10:56 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 22, 2023 - 07:47 PST

Monitoring

Evri API has recovered for a few hours now. We will continue to monitor throughout the day.

Posted Dec 22, 2023 - 02:48 PST

Update

Shippo’s systems detected performance issues with EVRi’s API’s. We are working with EVRi to resolve this as quickly as possible.

Posted Dec 21, 2023 - 12:40 PST

Identified

We are experiencing an issue affecting the EVRi's label purchase API. While this is not a complete outage, we're observing an increased error rate. We will provide updates as we have them.

Posted Dec 21, 2023 - 10:20 PST

This incident affected: Shippo REST API, Shippo Web Dashboard, Shippo Platform API and Carrier APIs (EVRi).