EVRi Partial Outage

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Dec 22, 2023 - 18:56 UTC

Update

We are continuing to monitor for any further issues.
Posted Dec 22, 2023 - 15:47 UTC

Monitoring

Evri API has recovered for a few hours now. We will continue to monitor throughout the day.
Posted Dec 22, 2023 - 10:48 UTC

Update

Shippo’s systems detected performance issues with EVRi’s API’s. We are working with EVRi to resolve this as quickly as possible.
Posted Dec 21, 2023 - 20:40 UTC

Identified

We are experiencing an issue affecting the EVRi's label purchase API. While this is not a complete outage, we're observing an increased error rate. We will provide updates as we have them.
Posted Dec 21, 2023 - 18:20 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, Shippo Platform API and Carrier API (EVRi).
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