Web Dashboard and Platform API partial outage

Incident Report for Shippo

Resolved

The issues are now resolved. Webapp and Platform APIs are operational.
Posted Jun 21, 2022 - 00:32 PDT

Monitoring

We applied necessary fixes. Partial outage is recovering. We are actively monitoring.
Posted Jun 21, 2022 - 00:22 PDT

Identified

We identified the issue is not widespread and the root cause is not at Shippo but an outside dependency.
Posted Jun 21, 2022 - 00:05 PDT

Investigating

We are investigating reports of Shippo web dashboard and Platform API partial outage.
Posted Jun 21, 2022 - 00:03 PDT
This incident affected: Shippo Web Dashboard and Shippo Platform API.
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