Degraded Service Performance

Incident Report for Shippo

Resolved

The Shippo API and webapp are functioning normally again. A failure in a backend service caused high latency and elevated error rates between 1:25 AM and 1:45 AM PST. The underlying issue has been addressed.

Posted Jan 21, 2022 - 01:57 PST

Identified

We have identified the issue and are applying a fix.

Posted Jan 21, 2022 - 01:47 PST

Investigating

We are investigating reports of degraded performance affecting the Shippo service.

Posted Jan 21, 2022 - 01:43 PST

This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.