Elevated Error Rates on Tracking API (Webhook Creation & Real-Time Tracking)

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Nov 09, 2025 - 19:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2025 - 16:47 UTC

Investigating

We’re seeing elevated error rates on the Tracking API, specifically affecting webhook creation and real-time tracking. We’re actively investigating and will post further updates soon

Posted Nov 09, 2025 - 16:22 UTC

This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.