Elevated error rate on DHL E-Commerce Shipment & Tracking API

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Sep 29, 2024 - 05:33 PDT

Investigating

Even though the scheduled maintenance has been completed, we have still detected an elevated error rate from DHL E-Commerce's Shipment & Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Posted Sep 29, 2024 - 05:09 PDT

This incident affected: Carrier API (DHL eCommerce).