Elevated error rate on DHL E_Commerce Transaction

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Dec 11, 2025 - 11:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 11, 2025 - 11:06 UTC

Update

The carrier has confirmed they are investigating this major incident. We’re actively monitoring and will share further updates soon.
Posted Dec 11, 2025 - 10:18 UTC

Investigating

We have detected an elevated error rate from DHL E_Commerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
Posted Dec 11, 2025 - 10:05 UTC
This incident affected: Carrier API (DHL eCommerce).
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