Seeing Latency on Tracking API

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Apr 04, 2025 - 19:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 04, 2025 - 16:44 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 04, 2025 - 16:36 UTC

Investigating

We have detected an elevated error rate from multiple carrier Tracking API. Our team investigating this During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Posted Apr 04, 2025 - 14:46 UTC
This incident affected: Carrier API (Aramex, Asendia US, Australia Post, Royal Mail (Storefeeder), UDS, parcel_perform).
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