Major Outage on our Tracking API

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Mar 17, 2025 - 17:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2025 - 16:27 PDT

Investigating

We are currently experiencing a major outage on our tracking API. Our team is actively working to resolve the issue as quickly as possible.
Posted Mar 17, 2025 - 15:36 PDT
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.