Elevated error rate on ontrac Transaction API

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Aug 13, 2026 - 18:53 UTC

Investigating

We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Posted Aug 13, 2026 - 18:07 UTC
This incident affected: Carrier API (OnTrac).