Delay in Tracking Updates Across All Carriers

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted May 23, 2025 - 05:45 UTC

Update

The issue has been resolved and all tracking statuses are being updated and should be fully recovered by 10:30 PM PT.
Posted May 23, 2025 - 01:42 UTC

Monitoring

A fix has been deployed and we are monitoring the results
Posted May 23, 2025 - 00:43 UTC

Identified

We’ve identified the cause, and our team is actively working on a fix
Posted May 23, 2025 - 00:34 UTC

Investigating

We are currently seeing a decrease in tracking updates impacting all carriers. We are actively investigating and will post further updates soon
Posted May 23, 2025 - 00:19 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.