Degraded Web Dashboard Performance

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Aug 25, 2021 - 13:47 PDT

Monitoring

The system that caused delayed order imports is recovering.

Posted Aug 25, 2021 - 13:25 PDT

Identified

Currently scaling up the capacity of the ElasticSearch cluster. Indexing is still at throttled rate. Stale search results are still expected.

Posted Aug 25, 2021 - 12:31 PDT

Update

Some pages are affected by a degraded ElasticSearch cluster. We have slowed down the indexing. Stale search results are expected while we further investigate.

Posted Aug 25, 2021 - 11:58 PDT

Update

We are continuing to investigate this issue.

Posted Aug 25, 2021 - 11:50 PDT

Investigating

We are investigating reports of degraded performance affecting the Shippo web dashboard.

Posted Aug 25, 2021 - 11:44 PDT

This incident affected: Shippo Web Dashboard.