Canada Post tracked packet - USA issues

Incident Report for Shippo

Resolved

This issue was limited to Canada Post label creation (shipping from CA to USA) for "Tracked packet - USA" service level. Issue occurred due to timeouts from Canada Post. This issue persisted from 10:18 am PT to 12:19 pm PT.
This issue is now resolved as Canada Post label creation is happening successfully.

Posted Apr 02, 2022 - 20:27 UTC

Investigating

We are currently investigating the issue related to tracked packet with Canada Post carrier. The issue is with USA labels only.

Posted Apr 02, 2022 - 17:56 UTC

This incident affected: Carrier API (Canada Post).