OnTrac Service Degradation

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Nov 11, 2026 - 23:58 UTC

Investigating

Hi team, we're seeing an elevated error rate with OnTrac label generation detected through our internal monitoring system.

Impact: Label purchases are currently failing. Tracking and rating are working normally.
We've contacted OnTrac and are monitoring closely. We'll update you when we hear back from OnTrac or when the situation changes.

Posted Nov 11, 2026 - 21:19 UTC

This incident affected: Carrier API (OnTrac).