UPS & USPS tracking and webhook delays

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Apr 01, 2025 - 08:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 01, 2025 - 05:16 PDT

Investigating

We are currently investigating an issue affecting UPS and USPS tracking numbers, where tracking history updates are not being received, and webhooks for impacted tracking histories are not being sent. Our team is actively working on resolving the issue.
Posted Apr 01, 2025 - 05:03 PDT
This incident affected: Carrier API (USPS, UPS).
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