Degraded API Performance

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Aug 06, 2021 - 05:15 PDT

Identified

We have detected high error rate for the DHL eCommerce API due to connection failures.
We are developing a workaround for the connection issues.

Posted Aug 06, 2021 - 05:00 PDT

Update

We are continuing to investigate this issue.

Posted Aug 06, 2021 - 04:49 PDT

Update

We are continuing to investigate this issue.

Posted Aug 06, 2021 - 04:41 PDT

Investigating

We are investigating reports of degraded API performance.

Posted Aug 06, 2021 - 04:24 PDT

This incident affected: Shippo REST API and Carrier APIs (DHL eCommerce).