Degraded API Performance

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Aug 06, 2021 - 12:15 UTC

Identified

We have detected high error rate for the DHL eCommerce API due to connection failures.
We are developing a workaround for the connection issues.
Posted Aug 06, 2021 - 12:00 UTC

Update

We are continuing to investigate this issue.
Posted Aug 06, 2021 - 11:49 UTC

Update

We are continuing to investigate this issue.
Posted Aug 06, 2021 - 11:41 UTC

Investigating

We are investigating reports of degraded API performance.
Posted Aug 06, 2021 - 11:24 UTC
This incident affected: Shippo REST API and Carrier API (DHL eCommerce).