Elevated error on CouriersPlease Tracking API

Incident Report for Shippo

Resolved

Carrier fixed the SSL certificate issue and Tracking API back to operational

Posted Jul 12, 2024 - 00:37 PDT

Identified

Carrier updated that they have a issue with a certificate that is impacting some of their customers. Couriersplease Team is working with Microsoft to resolve this as quick as they can.

Posted Jul 12, 2024 - 00:23 PDT

Investigating

We are currently seeing elevated error rates for CouriersPlease Tracking API. Our team has contacted the carrier and we are monitoring the situation.

Posted Jul 11, 2024 - 22:22 PDT

This incident affected: Carrier APIs (CouriersPlease).