Elevated error rate on Canada_Post Tracking

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Aug 27, 2024 - 21:13 PDT

Monitoring

The error rates have reduced. We are monitoring this service.

Posted Aug 27, 2024 - 20:46 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 27, 2024 - 20:00 PDT

Investigating

We have detected an elevated error rate from Canada_Post Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Posted Aug 27, 2024 - 15:29 PDT

This incident affected: Carrier API (Canada Post).