Intermittent label download errors

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Apr 17, 2024 - 12:38 PDT

Update

Due to DNS caching we expect it to take a few minutes for the change to propagate to clients.

Posted Apr 17, 2024 - 11:39 PDT

Monitoring

We identified some errors in label download due to an infrastructure change. We have rolled back the change and expect errors to be solved.

Posted Apr 17, 2024 - 11:37 PDT

This incident affected: Shippo REST API.