Degraded Service Performance

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Aug 04, 2023 - 22:17 UTC

Monitoring

We are back to a stable state and will continue to monitor.

Posted Aug 04, 2023 - 19:39 UTC

Identified

We have identified the issue to be elevated load on our database(s) and are working to decrease and distribute load accordingly to bring it back to a stable state.

Posted Aug 04, 2023 - 19:33 UTC

Update

We are continuing to investigate this issue.

Posted Aug 04, 2023 - 19:27 UTC

Investigating

We are investigating reports of degraded performance affecting the Shippo service.

Posted Aug 04, 2023 - 19:22 UTC

This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.