DPD UK service degradation

Incident Report for Shippo

Resolved

DPD UK tracking API is back to normal.
Posted Mar 29, 2024 - 14:55 UTC

Monitoring

DPD UK restored their services.
Error rate reduced drastically.
We are monitoring it.
Posted Mar 29, 2024 - 13:57 UTC

Identified

DPD UK API is returning timeouts and tracking operation is affected. Their support is investigating the problem.
Posted Mar 29, 2024 - 02:43 UTC

Update

DPD Support contacted and they started investigation on their side.
Posted Mar 29, 2024 - 02:08 UTC

Investigating

Monitoring increased failure rates with DPD UK's tracking API, affecting our tracking update timeliness for this carrier.
Posted Mar 28, 2024 - 22:54 UTC
This incident affected: Carrier API (DPD UK).