Elevated error rate on Deutsche Post Transaction API

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Sep 01, 2026 - 00:26 UTC

Update

We are beginning to see recovery on the carrier's end; however, we have not yet received confirmation from Deutsche Post. We will continue to monitor the situation and share an update as soon as we have more information
Posted Aug 31, 2026 - 23:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 31, 2026 - 23:58 UTC

Investigating

We have detected an elevated error rate from Deutsche Post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Posted Aug 31, 2026 - 23:16 UTC
This incident affected: Carrier API (Deutsche Post).
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