Degraded API Performance

Incident Report for Shippo

Resolved

The Shippo API and WebApp experienced degraded performance between 09/30/2022 05:45 PM PT and 09/30/2022 06:49 PM PT. The problem is now resolved.
Posted Oct 01, 2022 - 02:09 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 01, 2022 - 02:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2022 - 01:48 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 01, 2022 - 01:36 UTC

Investigating

We are investigating reports of degraded API performance.
Posted Oct 01, 2022 - 00:54 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.