Degraded API Performance

Incident Report for Shippo

Resolved

The Shippo API and WebApp experienced degraded performance between 09/30/2022 05:45 PM PT and 09/30/2022 06:49 PM PT. The problem is now resolved.

Posted Sep 30, 2022 - 19:09 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 30, 2022 - 19:02 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2022 - 18:48 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 30, 2022 - 18:36 PDT

Investigating

We are investigating reports of degraded API performance.

Posted Sep 30, 2022 - 17:54 PDT

This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.