Degraded Web Dashboard Performance

Incident Report for Shippo

Resolved

We rolled back the previous release and the problem was resolved.

Posted May 17, 2021 - 08:08 PDT

Update

This is a similar problem that caused the outage yesterday. We are in the process of rolling back the previous release.

Posted May 17, 2021 - 07:46 PDT

Monitoring

We are restarting the impacted servers and service has been partially restored. We are monitoring the results.

Posted May 17, 2021 - 07:18 PDT

Investigating

We are investigating reports of degraded performance affecting the Shippo web dashboard.

Posted May 17, 2021 - 07:13 PDT

This incident affected: Shippo Web Dashboard.