Elevated error rate on Royal_mail_sf Tracking

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Nov 03, 2024 - 07:10 PST

Monitoring

The error rate has started to reduce and we're monitoring the situation.

Posted Nov 03, 2024 - 06:40 PST

Investigating

We have detected an elevated error rate from Royal_mail_sf Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Posted Nov 03, 2024 - 06:15 PST

This incident affected: Carrier API (Royal Mail (Storefeeder)).