Canada Post Service Degradation

Incident Report for Shippo

Resolved

The issue has been resolved and the service is operating normally.

Posted Nov 13, 2026 - 11:44 UTC

Investigating

we're seeing an elevated error rate with Canada Post rating requests detected through our internal monitoring system.

Impact: Rate quotes are currently failing, and some label purchases may fail as a downstream impact. Tracking is working normally.
We've contacted Canada Post and are monitoring closely. We'll update you when we hear back from Canada Post or when the situation changes.

Posted Nov 13, 2026 - 11:29 UTC

This incident affected: Carrier API (Canada Post).