Degraded API Performance

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Mar 16, 2026 - 17:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 16, 2026 - 16:59 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 16, 2026 - 16:57 UTC

Update

We are continuing to investigate this issue.
Posted Mar 16, 2026 - 16:51 UTC

Investigating

we’re currently seeing an issue impacting multiple services across Shippo. Our team is actively investigating the situation and working to identify the root cause. We’ll share further updates as soon as we have more information.
Posted Mar 16, 2026 - 16:47 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.
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