Elevated error on royal Mail sf tracking

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Apr 07, 2026 - 03:43 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2026 - 03:00 UTC

Investigating

We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Posted Apr 07, 2026 - 02:12 UTC

This incident affected: Carrier API (Royal Mail (Storefeeder)).