Email delivery delays affecting 2FA challenges

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Nov 21, 2025 - 20:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 21, 2025 - 17:47 UTC

Update

We are continuing to investigate this issue.
Posted Nov 21, 2025 - 15:09 UTC

Investigating

Some users may be unable to complete two-factor authentication (2FA) due to delayed delivery of verification emails.
Posted Nov 21, 2025 - 15:06 UTC
This incident affected: Shippo Platform API.