Canada Post Rate Outage

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted May 04, 2021 - 19:04 UTC

Update

We are continuing to monitor for any further issues.

Posted May 04, 2021 - 00:25 UTC

Monitoring

The error rate has decreased and we are monitoring the results.

Posted May 04, 2021 - 00:23 UTC

Update

We are experiencing larger than normal error rates from the Canada Post Rating API which may result in some customers being unable to retrieve Canada Post rates. We will provide updates as we have them.

Posted May 03, 2021 - 19:13 UTC

Identified

We are experiencing an issue affecting the Canada Post Rating API. We will provide updates as we have them.

Posted May 03, 2021 - 18:50 UTC

This incident affected: Shippo REST API, Shippo Web Dashboard and Carrier API (Canada Post).