Elevated error rate on Label Purchase

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Mar 24, 2025 - 15:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 24, 2025 - 14:28 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 24, 2025 - 13:55 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 24, 2025 - 13:12 PDT

Investigating

We have detected an elevated error rate from label generation. Our engineering team actively working on this
Posted Mar 24, 2025 - 12:48 PDT
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.