Elevated error on Royal_mail_sf Tracking APi

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Aug 24, 2024 - 19:52 PDT

Monitoring

The error rate has been reduced and we are currently monitoring it.

Posted Aug 24, 2024 - 19:11 PDT

Update

We are continuing to investigate this issue.

Posted Aug 24, 2024 - 16:09 PDT

Investigating

We have detected an elevated error rate from Royal_mail_sf Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Posted Aug 24, 2024 - 16:05 PDT

This incident affected: Carrier API (Royal Mail (Storefeeder)).