Elevated error rate on Hermes_Uk Transaction

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Nov 10, 2025 - 12:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 12:18 UTC

Investigating

We have detected an elevated error rate from Hermes_Uk Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
Posted Nov 10, 2025 - 10:59 UTC
This incident affected: Carrier API (EVRi).
← Current Status Powered by Atlassian Statuspage