Degraded API Performance

Incident Report for Shippo

Resolved

The Shippo API and the Shippo Platform API experienced degraded performance between 05/24/2022 8:06 AM PT and 05/24/2022 9:45 AM PT. The problem is now resolved. System performance will be continually monitored.
Posted May 24, 2022 - 21:48 UTC

Update

We are continuing to monitor our systems and investigate overall impact. The Shippo API and Shippo Dashboard remain operational.
Posted May 24, 2022 - 18:32 UTC

Update

We are continuing to monitor for any further issues.
Posted May 24, 2022 - 17:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 24, 2022 - 17:03 UTC

Identified

We are currently working to isolate affected systems. Updates will be provided immediately as we have them.
Posted May 24, 2022 - 16:56 UTC

Update

We are continuing to investigate this issue.
Posted May 24, 2022 - 16:04 UTC

Investigating

We are investigating reports of degraded API performance.
Posted May 24, 2022 - 15:17 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.