Elevated error rate on Colissimo Transaction API

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Sep 01, 2026 - 14:23 UTC

Monitoring

Colissimo confirmed that they started seeing recovery monitoring the situation for a while
Posted Sep 01, 2026 - 14:07 UTC

Investigating

We have detected an elevated error rate from Colissimo Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Posted Sep 01, 2026 - 13:25 UTC
This incident affected: Carrier API (Colissimo).
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