Platform API requests are failing

Incident Report for Shippo

Resolved

The 403 errors that were observed have stopped since the rollback. Marking this incident as resolved.
Posted Apr 28, 2023 - 21:20 UTC

Monitoring

We have rolled back a service that caused the incident and we will continue to monitor.
Posted Apr 28, 2023 - 20:37 UTC

Update

We are continuing to investigate the incident. Investigation shows that this is a partial outage at this time, but affecting some customers fully.
Posted Apr 28, 2023 - 19:56 UTC

Update

We are continuing to investigate this issue.
Posted Apr 28, 2023 - 19:44 UTC

Investigating

We are seeing high error failures in our Platform API and we are investigating.
Posted Apr 28, 2023 - 19:43 UTC
This incident affected: Shippo Platform API.
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