The issue affecting our hosting provider has been resolved, and label downloading for all users should be back to normal.
Posted Oct 22, 2019 - 20:06 PDT
Identified
The issue affecting our hosting provider is not yet resolved, though we have applied a workaround to lessen the impact of the label download issue.
Posted Oct 22, 2019 - 18:45 PDT
Investigating
Some customers are unable to download labels due to a problem affecting our hosting provider. This issue is actively being worked on, and we will post updates once available.
Posted Oct 22, 2019 - 13:25 PDT
This incident affected: Shippo REST API and Shippo Web Dashboard.