OrangeDS Tracking Outage

Incident Report for Shippo

Resolved

OrangeDS has identified the issue and is working to resolve a fix on their end.
Posted Apr 04, 2024 - 15:32 PDT

Identified

We have made contact with the carrier and are seeking resolution.
Posted Mar 31, 2024 - 19:56 PDT

Update

We are continuing to investigate this issue.
Posted Mar 31, 2024 - 19:56 PDT

Investigating

Our team detected that OrangeDS is returning 500 when calling their tracking endpoint.
We contacted them and waiting an update.
Posted Mar 31, 2024 - 10:30 PDT
This incident affected: Carrier API (OrangeDS).