DHL eCommerce Service Degradation

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Nov 03, 2026 - 21:12 UTC

Monitoring

Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.

Posted Nov 03, 2026 - 19:56 UTC

Investigating

Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system.

Impact: Label purchases are currently failing. Tracking and rating are working normally.
We've contacted DHL eCommerce and are monitoring closely. We'll update you when we hear back from DHL eCommerce or when the situation changes.

Posted Nov 03, 2026 - 19:52 UTC

This incident affected: Carrier API (DHL eCommerce).